The word Concierge is from the French phrase "comte des cierges", or "keeper of the candles", who took care of visiting noblemen in medieval castles. The concierge eventually came to be known as the person in charge of the keys at hotels and other public buildings.
At Palladion, concierge services are an extension of our basic business philosophy: "Security through Service". Recruited primarily from the hospitality industry, our concierge staff undergoes the same rigorous selection process and pre-assignment training as our security officers. In addition to basic security training, however, each concierge receives intensive instruction in telephone etiquette, public relations skills, and the value of discretion. Our goal is to make your environment as safe and as pleasant as possible.
Our concierge staff typically provides 24-hour coverage, seven days per week, in high-end residential properties ranging from small, exclusive condominium associations to large, high traffic rental properties. In addition to performing basic access control services and providing directions to local shops and restaurants, Palladion personnel secure dinner reservations, process requests for dry cleaning and may even serve as a building's point person for property management requests. You see, by providing services that extend well beyond your four walls, Palladion demonstrates a higher level of care for the people who reside within them.